Refund & Return Policy – Baristas Tools
At Baristas Tools, we stand behind the quality of our products and aim to ensure a smooth shopping experience. Please read our return policy carefully before making a purchase.
✅ Faulty or Incorrect Items
If your order arrives faulty, damaged, or we’ve sent the wrong item, we will:
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Offer a refund, replacement, or store credit
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Cover return shipping costs
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Require notice within 3 days of delivery
📷 Please take clear photos and videos of the issue and email us within 3 days to initiate a return.
Products that are damaged due to misuse, accidental damage, dropping, excessive force, incorrect assembly, improper storage, normal wear and tear, or use contrary to the supplied instructions are not covered by our returns policy or the Australian Consumer Law consumer guarantees.
Where a fault is reported, we may request photos, videos or the return of the product for inspection to determine whether the issue is due to a manufacturing defect or damage occurring after delivery.
If our inspection shows the product has been damaged after delivery or through misuse, the refund, replacement or warranty claim may be declined.
If you believe the product is faulty, you may return it to us for inspection at your own cost. Once we have investigated the item, we will determine whether the issue is due to a manufacturing fault or damage caused after delivery.
If the product is found to have a manufacturing fault, we will provide an appropriate remedy in accordance with the Australian Consumer Law. Where applicable, we will also reimburse any reasonable return postage costs.
If our inspection determines the product has been damaged due to misuse, accidental damage, excessive force, normal wear and tear, or other causes occurring after delivery, the claim may be declined and return postage will not be reimbursed.
📦 Return Conditions
To be eligible for a return:
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Item must be unused and in its original packaging
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You must email us at support@baristastools.com.au within 3 days of delivery
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Include your order number, issue details, and photos
No Change of Mind Returns
We do not accept returns or refunds for change of mind. This includes:
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Ordering the wrong item -No longer wanting the product
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Choosing the wrong size or variant
If you ordered an item by mistake and we approve the return as an exception, you will be responsible for return shipping costs.
No Returns for Taste Preferences
We do not offer refunds or exchanges for taste-related dissatisfaction. Taste is subjective and not grounds for return.
Baristas Tools reserves the right to reject any returns that fall outside the conditions listed above.