Shipping Policy
Thank you for shopping with us! We are pleased to offer fast and reliable shipping across Australia. Please read our shipping policy below for details:
1. Shipping Locations
We currently ship to all locations within Australia, including metropolitan areas and regional locations. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
All orders are processed within 1-3 business days after payment is received and confirmed. Please note that processing time may be longer during peak seasons or promotional events.
3. Shipping Methods & Delivery Time
We offer a variety of shipping options to suit your needs. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Delivery times are estimates and may vary depending on your location and carrier. Rural and remote areas may experience longer shipping times.
4. Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the size of your order. We offer free standard shipping on orders over AUD $85. For orders under this amount, shipping charges will be displayed at checkout.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can track your shipment through the carrier’s website for real-time updates.
6. Lost or Damaged Items
We take great care in packaging and shipping your items, but sometimes things can go wrong. If your order is lost or arrives damaged, please contact us immediately at [customer service email]. We will assist you with the next steps and arrange for a resolution.
7. Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible.
8. Customs and Import Duties
For domestic shipments within Australia, there are no customs or import duties. If you are ordering from outside of Australia (if we offer international shipping in the future), customs fees may apply, and you will be responsible for these charges.
9. Shipping Restrictions
Certain items may have shipping restrictions or cannot be shipped to certain locations due to size or weight limitations. If this is the case, you will be notified before checkout.